We understand how important customer feedback is in every business. It helps us in formulating strategies to serve them better that ultimately put us in the profits zone. Healthcare industry is no different to it as patient satisfaction does play a role in successful running of a healthcare practice.

The quality of care you can provide will help in achieving the maximum patient retention. Getting a feedback from customers you served is not as easy as it looks in healthcare industry. Every physician desires to get an honest and critical feedback from their patients to boost their performance and also to improve reimbursements and patient retention.

Let’s look at Electronic Health Records as a potential source for patient feedback and figure out how we can maximize it. We put across 3 best methods for getting feedback from patients using the EHRs.

Automated surveys:

How exciting it looks if an EHR can send out an automated patient satisfaction survey? This is one direct method of knowing what your patient feels of your service. Apart from letting you know the regular information such as cell phone numbers and email addresses these surveys provide direct feedback. The physician or practice can send out surveys at any feasible time of theirs like after a patient visit or semi-regular calendar basis. These surveys are no special than the other survey methods hence the possibility of getting feedback from every patient is never 100 percent.

Patient portals:

Patient portals are not a new subject to us all. People associated with the Healthcare industry must have and should experience working with different patient portals associated with the EHRs. Almost every EHR nowadays offer patient portals for the patients to login and access their personal information. This can include visit summaries, diagnostic test results and any upcoming healthcare screenings. Think how useful it would be if there is an option for the patient to give direct feedback using the patient portals. Set aside one page for the patient feedback where the patients can interact with their healthcare providers. This is a two way advantage for both the healthcare provider and also the patient. The patient can receive valuable healthcare materials where as the healthcare provider gets constructive or complementary feedback.

Communicate via Analytics:

Tracking the improvement or lack of improvement of a specific outcome after a treatment and sharing this information with the patient will act as a indirect method of getting the required information. Any patient would love to hear their progress after a specific treatment and this is an opportunity for the facility to get whatever information they want by communicating with the patient. To get this method activated, the EHR system must be able to do the required condensing, sorting, analyzing the outcomes data. It should generate accurate results in order to update the client database for us to communicate the changes happening after the treatment. To know more about this objective and valuable feedback method contact our Healthcare Software experts at Promantra

Chris Peters
AVP - Corporate Communications
chris@promantra.us
Phone: +1-732-414-3678